Terms & Conditions for Grooming Saver Packages
By booking your fur baby in to Fluffy Retreat Grooming Studio you acknowledge that you have read and agree to the all Policies
Payment
- Payment is required upfront.
- Afterpay is available with a 6.5% fee applied.
- Four-week installment plans are available with a 2.5% fee applied.
Validity & Usage
- 5 sessions packages must be used within 12 months from the date of the first appointment.
- 10 sessions packages must be used within 24 months from the date of the first appointment.
- Sessions cannot be carried over beyond these periods and will expire if unused.
Matted or Knotted Coats
Coats with excessive mats or knots may incur an additional charge on the appointment day. If your dog’s coat is heavily matted or knotted, the desired grooming style may not be possible. To avoid distress and ensure a positive grooming experience, we do not brush out severe mats or knots, as this can be uncomfortable and may discourage future grooming. Instead, we will carefully cut or shave out the mats and knots to give your dog a fresh start.
Difficult to Groom Dogs
If your dog is challenging to groom, we may not be able to achieve the exact style you desire,
however, we will do our best to ensure your dog looks their best. Additional charges may apply on the appointment day for extra grooming time.
Our rights
&
Aggressive Dogs
We reserve the right to refuse or discontinue service to any pet if we believe it is in the best interest of the dog’s well-being.
We reserve the right to refuse or discontinue grooming for dogs displaying aggressive behavior.
Additionally, we reserve the right to refuse or discontinue service at any time if we find the owner's behavior to be rude, disrespectful, or threatening in any way.
Charges may still apply
Fleas
If fleas are found on your dog, a flea rinse will be applied, and an additional fee will be charged.
Transferability
Packages are non-transferable and may only be used by the purchaser unless otherwise agreed in writing.
Refunds & Exchanges
- Packages are non-refundable.
- No exchanges or substitutions are permitted.
- If the service provider cancels an appointment, an alternative date will be offered
Pre-existing conditions
It is your responsibility as a pet owner to inform the groomer of any known pre-existing conditions.
Drop off
Please do not arrive more than 10 minutes before your appointment unless arranged in advance, as this may disrupt other grooming sessions in progress. We also kindly ask that you arrive on time. If you are more than 15 minutes late without prior arrangement, your appointment may be canceled as we may not have enough time to complete the grooming. This will result in forfeiture of that session.
Booking & Cancellation
As a small business, and we do not require a deposit for your appointment,late cancellation and rescheduling have a direct impact on us and our salon. We appreciate your respect for our time, just as we respect yours.
We kindly ask that if you need to cancel, please do so within 48 hours prior to your booking.
If you need to reschedule, please do so within 12-24 hours prior to your booking.
Failure to provide at least 48 hours’ notice will result in forfeiture of that session
No Shows:
If you do not arrive for your appointment without providing prior notification, or if you notify us less than 5 hours before your appointment, will result in forfeiture of that session.